Frequently Asked Questions

If you or someone you know is experiencing a crisis, or may be at imminent risk of self-harm or harm to others, please contact 000 immediately. 

 For urgent support, the following free services are offered -

• Mental Health Line - 1800 011 511  (available 24 hours/7 days)
• Life Line - 13 11 14  (available 24 hours/7 days)
• Beyond Blue - 1300 224 636 (available 24 hours/7 days)
• Suicide Call Back Service - 1300 659 467 (available 24 hours/7 days)
• Qlife (anonymous LGBTIQ+ peer support) - 1800 184 527 

(available 3pm - Midnight/7 days)

• National Domestic, Family & Sexual Violence Counselling -  

1800 737 732 (available 24 hours/7 days)

No, we are a Private Practice and do not offer Bulk Billing for any of our Psychology services

No, you do not need a plan in place to access our psychological services. However, without one, you will not be eligible for a Medicare rebate. 

No, you can only make a claim through one or the other.

Each provider and level of cover varies depending on your policy. 

You will need to check with your private health insurer to confirm your personal rebate amount. 

You are welcome to use private health insurance either before or after accessing Medicare rebates. 

Yes. 

We understand that paying a late cancellation or non-attendance fee can be frustrating. However, our appointments are in high demand, and we ask that you respect our scheduling and cancellation policy. 

If you are unable to attend, we require a minimum of 24 business hours' notice for the late cancellation or rescheduling of your appointment. 

This allows us to offer the available appointment to other clients on our extensive waitlist.

Failure to attend, or Cancellation without sufficient notice, will incur a fee of $150.

This practice provides therapeutic services only and does not participate in legal, court, forensic, or family law matters, including custody or parenting disputes. 

No, our clinicians currently only provide psychological services to adults aged 18 years and over.