Frequently Asked Questions

If you or someone you know is experiencing a crisis, or may be at imminent risk of self-harm or harm to others, please contact 000 immediately. 

 For urgent support, the following free services are offered -

• Mental Health Line - 1800 011 511  (available 24 hours/7 days)
• Life Line - 13 11 14  (available 24 hours/7 days)
• Beyond Blue - 1300 224 636 (available 24 hours/7 days)
• Suicide Call Back Service - 1300 659 467 (available 24 hours/7 days)
• Qlife (anonymous LGBTIQ+ peer support) - 1800 184 527 

(available 3pm - Midnight/7 days)

• National Domestic, Family & Sexual Violence Counselling -  

1800 737 732 (available 24 hours/7 days)

No, we are a Private Practice and do not offer Bulk Billing for any of our Psychology services

No, you do not need a plan in place for us to provide Psychology services.

However without one, you will not be eligible for a Medicare rebate.

No, you can only make a claim through one or the other.

Each provider and their level of cover is individualised to your plan.

You will need to check with your Private Health insurer to check your personal rebate amount. 

You are welcome to use Private Health either before or after utilising a Medicare treatment plan. 

Yes. 

We understand that paying a late cancellation/failure to attend fee can be frustrating, but as clients, we value your business, and in turn, ask that you value our business scheduling and cancellation policy.

If you are unable to attend, we require a minimum of 24 business hours notice, for the late cancellation or rescheduling of your appointment.

This allows us to offer the available appointment to other clients on our extensive waitlist.

Failure to attend, or Cancellation without sufficient notice, will incur a fee of $100.

Unfortunately, we do not provide any reports for Court or Family related matters.

No, our clinician's are currently only offering Psychological services to adults 18 years and over.